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Health & Fitness

GreenPrint, Service Pro Customers Say Lawn Care Business Abandoned Them

The BBB is warning consumers about a GreenPrint Lawn Care and Service Pro Companies, lawn care companies that have prompted more than 60 complaints in the last three years.

Homeowners in Jefferson County and elsewhere in the St. Louis area have been calling the Better Business Bureau for days, complaining about a lawn service that changed its name and stopped honoring lawn care contracts.

More than 60 complaints have been filed against the business, previously known as GreenPrint Lawn Care, based at 6981 Old Highway 21 in Barnhart.

More recently, the company has been doing business as Service Pro Companies. Records show that Service Pro also owns Lawn Pro Turf Maintenance, Holiday Pro and ProScapes Landscape Maintenance. Today's BBB release includes details of problems experienced by consumers in Imperial, Affton and other areas.

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Several customers said they contracted with Greenprint but their lawns either weren't maintained as desired or the service was delayed. Others said no work was ever done and they were unable to obtain refunds.

The BBB advises consumers to check companies' BBB Business Reviews before agreeing to have any work done. The reviews show whether a company has a history of complaints, how they've responded to companies and also provide other details about the business.

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More tips for hiring a lawn or landscaping service include:

  1. Get a signed contract, outlining exactly what work will be done and what you will be expected to pay. Read it carefully before making any commitment.
  2. Ask whether the business guarantees performance or offers a refund if it fails to meet your expectations.
  3. Beware of high-pressure sales tactics that offer you more services than you want and charge more than you want to pay. Be cautious of open-ended service agreements that charge you for long term maintenance programs.
  4. Be cautious of discount offers that encourage you to make all payments in advance.
  5. Get a BBB Business Review of a company at www.bbb.org or by calling 314-645-3300.

For more BBB news, go to the BBB website or follow the BBB on Facebook, Twitter or YouTube.

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