Editor Bryanna Hampton email@example.com
8:33 pm on Thursday, February 7, 2013
We frequently have many regulars in Kirkwood (and everywhere) that spend hours at the cafe. Those customers are what make the job most enjoyable for me. The continuing conversation with a familiar face that allows for discussion over the day's newspaper front pages or whatever happened recently is something I look forward to.
I can understand your reasoning, but that hasn't been my experience.
I completely agree with your last point. It's not hyperbolic. That is what I love about the cafe environment.
11:03 am on Thursday, February 7, 2013
Thanks for sharing your thoughts. We understand the attachment to the old DeMun. It's something that's shared by a lot of our guests and still has a place in our hearts, but we felt it needed a facelift. When we made the renovations we had our menu evolvement in mind. The new layout makes for a much better flow and not the mass of people waiting for their drink and ordering that resulted with the old layout.
The changes to our menu at DeMun and now elsewhere allowed for the coffee to be the focus.
In regards to the refill and commitment to quality, offering a cheap refill and keeping our focus on quality cannot go hand-in-hand. For Kaldi's to be good customers and partners with our coffee producers, we have to pay them a price that allows them to stay in business and allows their business to prosper and grow. Coffee prices in the last five years have hit 30 year highs across the board from specialty to commodity grade coffee. Discontinuing the bottomless mug and dollar refills allows us to pay them a fair and sustainable wage that keeps the amazing coffees coming from their farm for years to come. That's a huge focus of ours.
If we ever fall short of a great & memorable coffee experience, please let us know. We'll make it right.
Again, I really do appreciate you sharing your thoughts. I want to try and understand the reference to Starbucks more, if you wouldn't mind elaborating.
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